Returns Policy

This policy sets out the returns policy for goods or services purchased through the online store operated by RGraphics.co.uk.

All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

Accidental/Incorrect orders
We may ask you to return the item to use, at your cost, should you accidently order an incorrect item; the item must be in the same condition you recieved it (unused).

Damaged items
Please inform us within 14 days of reciept of any damaged items - we may request photos of the prouct and external packaging. A replacement will be sent out at no additional cost to you.

Incorrect items
If an incorrect item has been recieved please contact us within 14 days and replacement will be sent out at no additional cost to you. 
If you have ordered an incorrect item a replacement will be sent out at our discretion; You may need to pay a postage charge. 
If a product has been sent in error we may ask for the item to be returned at our cost. You have 14 days to notify us of incorrect item/s.

Missing items
Please contact us within 14 days of reciept if you have items missing from your order.

After 14 Days we will deem the order as accepted.  

Returns Process
Please raise a request via email and we will start the process.

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